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Hacks &Hardware &Servers Jl. on 04 Dec 2009 08:37 pm

Changing Dell PowerEdge Service Tag #

Warranty service required on a PowerEdge (m600 specifically, but pick your poison). Replacement motherboard shipped, with no service tag burned in. Requires “asset.com” (DOS .com file).

Note: Some people have reported Asset.com running in a dos box under Windows.  All I know is it doesn’t work under x64.

How to update the service tag:
- Download the Dell Diagnostics CD (R212797 – Extracts to an exe which then makes an ISO or USB stick.  http://support.dell.com/support/downloads/driverslist.aspx?os=LIN45&catid=13&dateid=-1&impid=-1&osl=EN&servicetag=&SystemID=PWE_2900&hidos=NW&hidlang=EN&TabIndex=).
- Create the ISO. Load up your DRAC/iDRAC interface. Mount the ISO as the virtual CD ROM drive.  (Path will be different, wherever it expanded to.  I moved mine.)

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- Reboot your server. From the console (iDRAC or physical) hit the boot menu, select Virtual CD. It will boot to the diagnostics.

> ALTERNATIVELY: Burn the ISO to a CD, boot your CD from that instead.

- Once booted, Pick option 4 – quit. Drops you to a D:> dos prompt.

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- change to C:, cd to UTIL . dir should reveal asset.com

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- Run asset.com to see your service tag number (or if it’s blank).

- Run asset.com /s AB12345 to update the service tag number (AB12345 will be the number you want to burn in).

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- Run asset.com to check that the change has taken. If so, reboot your machine, disconnect your Diags ISO, and walk away from a job well done.

Ta da.

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